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Positions Location: Lansing, MI
General Purpose of Job:
Oversees all aspects of food and service as it pertains to the Room Service program at Sparrow's main campus, as well as the St. Lawrence Campus.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Take ownership of all aspects of Room Service, including scheduling, staffing, food production (in conjunction with chefs and supervisors), customer service, financial perofrmance, safety and sanitation.
- Demonstrate and encourage exceptional internal and external customer service through all phases of Room Service.
- Maintain adequate staffing levels for: Room Service Supervisors, Room Service Representatives/Call Center staff, Room Service Staff (dish room, meal servers), Specialists, Room Service Cooks (in conjunction with the Executive Chef), including hiring, training, scheduling, evaluation and discipline.
- Use evidence based best practices to guide the continuous evaluation and improvement of the Room Service Program
- Monitor performance of all Room Service related Caregivers, providing education and coaching as required
- Participate in professional organizations.
- Guide diatetic interns through all aspects of their program requirements
- Function as the key liaison between FANS and Nursing units in regard to patient care concerns and issues.
- Coordinate with Retail Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistant high quality service throughout the department.
- Utilize a proactive approach to leadership and communication
- Provide constructive feedback
- Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values.
- Maintain safety and sanitation standards
- Initiate and oversee equipment repairs
| General Requirements |
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.). • Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken. • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases. |
| Work Experience |
• Five years food service experience with demonstrated progressive responsibility, including high volume food management and production • Two years managing a union workforce. • Food Production Experience Preferred. • Recipe development and costing. Preferred. • Working knowledge of clinical nutrition practices. Preferred. |
| Education |
• Bachelors degree, preferably in Dietetics or Nutrition. • Current Servsafe certification • Allergen Awareness training |
| Specialized Knowledge and Skills |
• Fluent ability to utilize CBORD, Microsoft Word, Excel and Outlook, EPIC • Demonstrated critical thinking, organizational and time management skills. • Commitment to quality food and service • Proactive approach to problem solving • Willingness to take ownership of projects and assignments, with demonstrated commitment to follow through • Proven ability to motivate self and others • Demonstrated knowledge of food and labor cost control • Ability to maintain composure when busy and during times of increased stress • Attention to detail • Demonstrated ability to listen, give and take direction, as well as respond productively to constructive criticism • Exceptional verbal and written communication skills • Proven ability to develop and maintain constructive relationships • Extensive knowledge of food allergens and special diets • Demonstrated ability to lead and manage staff effectively to meet department goals • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. |
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Apply online: http://sparrowhealthsystem.contacthr.com/135700057
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