Job Details

911 Public Safety Dispatcher

• $48,000/ Year
• Full Benefits Package

Duties:

• Receives emergency/non-emergency calls over various telecommunication devices. 
• Mobilizes the appropriate public safety services. 
• Executes proper emergency alerts and public warnings as required. 
• Performs computerized Law Enforcement Information Network (LEIN) inquiries and entries via computer and radio. 
• Practices proper security measures of the facilities and departmental systems, including the safeguarding of confidential information. 
• May appear in court as a witness to participate in proceedings regarding involvement in call-related cases.
• Performs general and clerical support duties.
• This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

Education And Experience:

• High school diploma or equivalent certificate. 
• Minimum of two years of previous related work experience in a capacity that requires interaction with the public, preferably in a customer service or communications/telephone capacity.
• Prior experience in dispatch, law enforcement, fire science, emergency medical response, or in a high-volume customer service center is strongly preferred.

Special Requirements:

• Valid driver’s license. 
• No felony convictions. 
• Candidates must comply with audiometric testing and be able to maintain the audiology requirements set forth by National Emergency Number Association standards. 
• Will be required to successfully complete initial intensive and periodic training and maintain certifications. 
• Must have the ability to master the telephone system and departmental dispatch computer applications. 
• Must be able to work different shifts, weekends, holidays and overtime as necessary.
• May not be able to schedule routine break periods.

Required Skills and Knowledge:

• Ability to communicate well verbally and in written English. 
• Communication skills that allow for gathering accurate critical information when assisting members of the public who are involved in high-stress and/or life-threatening situations. 
• Must be able to act quickly and accurately. 
• Perform more than one function at a time. 
• Devote the attention and concentration necessary to work in a fast-paced environment. 
• Able to sit and stand for long periods of time.
• General knowledge of the streets and principle locations in Berrien County.
• Data entry or related computer experience. 

Preferred:

• Bilingual speaking skills.