POSITION PURPOSE
Responsible for providing a variety of paying and receiving functions for members in person including processing deposits, withdrawals, loan payments, cashiers' checks, and money orders. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs and assists other Service Representatives with duties as required. Serves members promptly and professionally. This position requires excellent public relations skills and an understanding of Service Representative functions and procedures. Timeliness, efficiency, and accuracy as well as professionalism are vital to the successful execution of this position. This is an entry level position.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Teller and Member Service Representative operations and procedures. Basic understanding of Credit Union operations.
Skills/Abilities: Good communication skills. Professional appearance, dress and attitude. Good math skills. Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, and coin and money counting machines. Good typing skills.
