Northern Mutual Insurance Company seeks a full-time Customer Service Representative/Billing Assistant to join their team in Hancock, Michigan.
This is an excellent opportunity for someone motivated who wants to work in an office environment learning about the insurance industry. This position provides support to both internal and external customers as well as assists team members with billing functions. Previous experience working in an insurance office helpful, but not required. We will train someone who has a great work ethic and wants to learn more about our company.
WHAT WE OFFER.
- $15.00 - $18.00 per hour starting pay based on knowledge and experience.
- Health, dental, and life insurance.
- 401(k) retirement plan.
- Paid vacation, paid sick time, and paid holidays.
- Opportunity to advance your position and pay in the company.
- Full-time Monday-Friday position generally working 8:00am – 4:30pm.
WHAT YOU WILL DO.
- Greet and welcome guests.
- Answer and direct telephone calls using a multi-line phone system.
- Manage voicemail messages.
- Process invoices, payment reminders, and other written policyholder notices.
- Complete all incoming and outgoing mail functions including picking up mail from post office, distributing mail to staff, delivering mail to the post office, and overseeing returned mail process.
- Process policy payments made by phone and mail; prepare daily cash deposit.
- Manage paper record file retention, and scan paper files to digital files.
- Assist team members as needed.
WHAT WE ARE LOOKING FOR.
- 18 years of age or older.
- A pleasant personality that is helpful and able to communicate with a variety of people by phone, email, and in-person.
- Strong computer skills including Microsoft Word, Excel and Outlook are required.
- Experience working with insurance and/or knowledge of personal auto underwriting practices is helpful, but not required. We will provide training for someone with a great personality, strong customer service skills, and who is detailed and accurate in their work.
- Ability to handle multiple tasks simultaneously, remain organized, and meet deadlines.
- Ability to lift heavy objects in order to load paper bins on printers and copiers.
SOUND LIKE YOU? Take the next step and apply online at northernmutual.hirescore.com
Northern Mutual Insurance Company has provided home and auto insurance protection to Michigan policyholders since 1889.
