Responsible for planning, organizing and leading multiple business units. Develop the vision and strategic direction for the business units. Identify corresponding plans and priorities to achieve business unit and organizational goals. Evaluate resource availability and business unit objectives to make decisions. Position will oversee the Operations Development and Learning department. This includes leading the curriculum development, training, quality, communications, eLearning and data analytics, claims, enrollment, and group benefit support, and project oversight teams. Position will need to establish and maintain strong working relationships with peers throughout Service Operations, in addition to other parts of the company, (i.e. Core Ops, Human Performance) as well as collaborate with executive leadership across the enterprise to align departmental and divisional work to segment and other business objectives. * Direct the activities of assigned business units including strategic planning, problem-solving, staff development and communication. * Develop goals and objectives for assigned business units that supports the organizations strategy, products and services. * Collaborate across business units with key stakeholders to align business objectives. * Oversee the development and implementation of business unit policies, systems and processes. * Lead, direct, evaluate and develop business unit leadership and team members. * Provide effective and efficient solutions to complex business problems. * Prepare and present formal presentations, documents, updates, etc. to executive leadership. "Qualifications" * Bachelor's Degree in a related field is required. Master's Degree in a related field is preferred. * Five (5) years of experience in a related field is required. * Previous experience leading a team is required. * Ability to effectively lead, coach and develop team members. * Ability to foster teamwork and work effectively in a cross-functional team environment. * Advanced organizational, planning, analytical and problem-solving skills. * Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment. * Advanced knowledge of corporate organizational structures, including functional responsibilities. * Advanced verbal, written communication and interpersonal skills. * Ability to influence others to achieve business unit objectives. Departmental Preferences: * Deep experience with adult learning concept and strategies across curriculum development, training, post training support and communications * Experience with knowledge management and other learning and development platforms and tools * Proven ability to create and deliver effective communication strategies to internal and external stakeholders * Experience with contact center and claims operations, especially in the healthcare payer industry * Proven track record of continuous improvement, end-to-end process mapping, understanding operational workflows, and analysis * Proven ability to partner with internal support areas, vendor partners and other areas of the organization and external stakeholders to meet departmental, divisional and corporate goals * Experience with setting strategic direction and executing on objectives to support the strategy * Ability to travel domestically and internationally to provide vendor support, as needed * Deep experience with adult learning concept and strategies across curriculum development, training, post training support and communications * Experience with knowledge management and other learning and development platforms and tools * Proven ability to create and deliver effective communication strategies to internal and external stakeholders * Experience with contact center and claims operations, especially in the healthcare payer industry * Proven track record of continuous improvement, end-to-end process mapping, understanding operational workflows, and analysis * Proven ability to partner with internal support areas, vendor partners and other areas of the organization and external stakeholders to meet departmental, divisional and corporate goals * Experience with setting strategic direction and executing on objectives to support the strategy * Ability to travel domestically and internationally to provide vendor support, as needed **PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION** All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
