Bosco's Pizza Co. part of the Tyson Foods family is looking for a Customer Service Representative.
Customer Service Representative responds to service requests, inquiries and complaints over the phone, via e-mail, or in person. Provides solutions to concerns and ensures maximum good will from all transactions. The ideal Customer Service Representative is customer service-focused, punctual, and a team player.
Job Responsibilities:
- Converse with customers/brokers concerning their needs. Includes orders, returns, shipments, products, and information
- Receive and process requests and orders via e-mail, fax, or phone daily
- Billing invoices for product shipped
- Call customers/brokers proactively to advise of shipment delay and/or to gather information necessary to process orders thoroughly
- Make changes to working jobs or orders including adding a rush order, or canceling a particular item or service
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Initiate file maintenance for corrections to computer’s customer file
- Fill out forms; determine changes for service requested
- Handle irate customers in a professional and courteous manner
- Obtain customer feedback information and submit to Customer Service Manager for evaluation.
- Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
Skills:
- Excellent organizational and time management skills
- Excellent interpersonal skills
- Strong computer skills
- Ability to multi-task
- Detail-oriented is a must
- Professional appearance, good oral and written communication skills for interaction with both internal and external customers
- Possess a high degree of ethics and ability to recognize the confidentiality of position
- Ability to track jobs or orders throughout procedure
- Knowledge and prior use of Peachtree/Sage 50 Software
- Knowledge of Edict System preferred
- Analytical and Mathematical skills
- Team player
- Ability to prioritize
- Action-oriented, ability to implement defined objectives and act independently when needed
- Self motivated, able to work with limited supervision, takes ownership of every situation, and follows through to full resolution
Experience:
Minimum High School Diploma, college or other formal business training preferred
- At least 3 years experience as a customer service rep or administrative assistant
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, gender, national origin, color, religion, age, genetics, sexual orientation, disability or veteran status.
Tyson es un Empleador con Igualdad de Oportunidades que practica Acción Afirmativa. Todos los aspirantes calificados se tomarán en cuenta sin hacer distinción alguna hacia la raza, género, origen nacional, color, religión, edad, genética, orientación sexual, incapacidad o situación de veterano.
