We will trust you with: (Job Responsibilities)
Security and Safety
- Ensure and maintain a peaceful and safe environment by being present where guests are at, making rounds, perimeter checks, monitoring the security cameras, monitoring the radio traffic, and searching guests upon entry.
- Monitor guest behavior to ensure MTM policies and procedures are followed and the environment is safe and secure. Use non-aggressive, non-physical actions to address issues. Engage law enforcement or medical personnel as needed.
- Ensure organization, cleanliness, and proper use of the Bag Room, Tote Room, Scrub Room, Shower Room, and Heat Treat.
Guest Service
- Interact positively with others, answer questions, provide information about MTM, escort visitors, and present a positive image of MTM.
- Assist nurses with requests for aid in Profoundly Intoxicated Shelter and/or Recuperation areas
- Help guests manage their schedule and activities while they are in the mission. This includes responding to requests, offering assistance, handling mail duties, and ensuring basic needs are met.
Communication and Record Keeping
- Perform administrative duties using designated computer software systems, or other method to ensure guest and shift paperwork is completed timely and accurately.
- Promptly communicate guest issues or concerns with advocates and leadership
- Direct and guide interns and volunteers (including community service workers), ensuring they are adhering to position requirements and MTM policies and practices.
- Assist in the monitoring and reporting of building cleanliness and sanitation issues, and help with cleaning duties as needed (in particular staff storage and office areas)
Bring your strengths: (Job Requirements)
- High School Diploma or equivalent
- Preferred, but not required, certification in CPR and First Aid
- Proficient in Microsoft Outlook, Word, and Excel
- Preferred, but not required, experience in residential care, counseling, or crisis intervention
- Models professionalism
