Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
As the Senior Supervisor, Operations, you will be responsible for overseeing daily operations and carrier performance. You'll ensure that all logistics, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations. We will equip you with the best tools in the industry to grow and develop to a level that will help you reach your career goals.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Manage and lead your team in the daily management of the Dedicated Carrier program, including facilitating QBR roundtables and performance reviews
Review procedures and work habits to determine opportunities for continuous improvement, and implement steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
Work with your team to optimize Dedicated Carrier Route RFQ submissions; review overall solutions and provide recommendations to the customer
Partner with your team to analyze large sets of data and to produce actionable plans or recommendations for the customer
Manage DDS Carrier Performance through the continuous improvement process and Carrier Scorecard management
Act as the point of escalation for the customer's regional parts distribution facilities
Answer inquiries from carriers, client and/or customers
Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management
Collaborate with others to resolve all issues that impact job performance, employee morale and customer satisfaction
What you need to succeed at XPO:
At a minimum, you'll need:
3 years of experience in supply chain, logistics, transportation or a related field
Experience with Microsoft Office (Word, Excel and PowerPoint)
It'd be great if you also have:
Bachelor's degree in Logistics or a related field
5 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviews
Availability to work weekends, holidays, off-hours and/or on-call shifts as the demands of the business dictate
Availability to travel 10-20% of the time
Experience with process improvement initiatives
Familiarity with Microsoft SharePoint; understanding of Microsoft Power BI and routing software
Excellent verbal and written communication skills; able to communicate and present clean, organized and thorough information and data appropriate for intended audience
Ability to work independently and in a team environment; customer-focused and results-driven work style
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
