Executive Office Specialist
Position Number: S-3077
Type of Recruitment: External
Position Summary:
This position is responsible for supporting Office of Graduate and International Recruitment and Canadian cohort programs Performs difficult and complex work involving a high degree of decision-making and independent judgment to determine an admission status to an undergraduate, graduate, doctoral degree program for international applicants. Specialized functions may include performing complex auditing, statistical reporting, general accounting, processing of electronic data and other duties requiring technical knowledge. Performs additional duties as assigned by administration/management.
Required Qualifications:
High school diploma or GED.
Four years of qualifying experience or a combination of education and experience that equates to four years.
Experience with Microsoft Word.
Customer service experience.
Spreadsheet and/or database experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the job.
Preferred Qualifications:
Knowledge of specific software programs, mainframe/systems skills may be desired by the hiring department. (i.e. Excel, Access, SAP).
Demonstrated ability to design/maintain web pages may be desired.
Experience with adult/non-traditional international students.
Ongoing experience with communicating effectively with people of other cultures.
Experience living, working or studying abroad.
Experience working in a transnational program.
Proficiency in at least one language in addition to English may be desired.
Experience in public speaking, and training others.
Experience in event planning and project evaluation.
Duties & Responsibilities:
Serves as the primary person managing inquiry responses and leads creation within CRM, via phone and in person.
Reviews and edits canned email responses and inputs them into the system; updates the canned responses when changes occur.
Receives applications and supporting materials.
Processes admission applications for on-campus, international students.
Verifies authenticity of transcripts.
Reviews and researches international and domestic documents to determine status and equivalencies for all countries, assessing degrees based on systems of education, type, academic structure, type of institution, level of study, years of study, accreditation and recognition.
As necessary, completes grade point conversions of varying grading methods from multiple countries including United States.
As required, prepares documents for departmental evaluation.
Evaluates admission documents and determines an admission status to undergraduate, graduate, or doctoral programs; authorized by many departments to make independent judgments.
Navigates and updates student files in appropriate systems to meet enrollment goals, tracks retention activities, and provides information appropriately.
Processes initial student applications for the Canadian cohort program to be sent to admissions.
Provides information to students, faculty, and staff on the cohort program in Canada and assists in coordinating relevant academic and administrative duties as needed.
Assists in the orientation of new students for the Canadian cohort program.
Updates web content related to Canadian Programs and International Recruitment contact information, orientation, international events calendar, and programming.
Other duties as required.
Supervision Exercised:
None.
Employee Group: Office Professional
Staff Pay Level: 6
Pay Range: $16.00 - $23.87 per hour, estimated starting rate: $16.00 - $19.00
Division: Student Recruitment & Retention
Department: International Recruitment - Admissions
Position Status: Regular
Position End Date:
Employment Status: Full Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.
Location: Mount Pleasant, MI
Posting Ends:
Open Until Filled: Yes
Cover letters may be addressed to the Hiring Committee.
For full job description and to apply, visit https://apptrkr.com/4686189
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
If you wish to see “EEO is the Law” posters, please https://www.cmich.edu/docs/default-source/president's-division/ocrie/eeo-is-the-law-poster.pdf?sfvrsn=8ae1a123_10.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]
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