ServiceNow (REMOTE) ITOM Domain Architect
Level: Manager
About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at .
About Cognizant's ServiceNow Practice:
Cognizant's ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client's main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. Our ServiceNow practice has successfully led over 9,500 transformations - delivering services globally and across the enterprise. The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth . Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform.
Responsibilities:ITOM Domain Architect
Interprets customer requirements and develops design solutions, as a technical and domain advisor, to support a client-facing sales team.
Leads discovery workshops to determine customers' challenges and to give ITOM demonstrations to align our solution with customer needs.
Answers ITOM product feature and technical questions from customers, channel partners and ServiceNow colleagues.
Provides feedback to ITOM Domain Expert about product enhancements that can address customer needs and provide additional value.
Works on emerging high-profile projects as the ITOM subject matter expert and has responsibility for supporting Cognizant delivery teams in the business and technical requirements for the client's overall objectives.
Collaborates with Cognizant delivery teams and participates in critical design reviews with delivery teams to monitor and measure the progress of a system being designed.
Understands and communicates ITOM best practices and the capabilities of the platform to various roles and levels.
Understands the available capabilities of the platform and can propose and solution complex workflows and integrations.
Designs solutions that leverage ServiceNow ITOM modules Discovery and Service Mapping, Event Management, Cloud Provisioning and Governance.
Leads CMDB analysis and assessment efforts to identify required remediation actions and to propose solutions and roadmaps.
Identifies solutions based on alternative analysis, providing detailed assessments against requirements (technical, cost, business, security, schedule) as well as establishing baselines.
Clearly defines risks and benefits of various approaches for a given need.
Qualifications (Required):
Hands-on experience in ITOM implementation and administration of ServiceNow ITOM capabilities such as Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance, CMDB.
Working knowledge of ServiceNow Common Service Data Model (CSDM).
Working knowledge of public cloud concepts and terminology.
Working knowledge of infrastructure concepts and terminology.
Demonstrated execution skills and experience working directly with IT and business users.
Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
Facilitate requirements discussions with internal and external stakeholders and third-party contributors in support of ITOM implementations.
Strong analytical, problem-solving, and decision-making capabilities.
Experience in Agile concepts, development, and testing methodology as applies to operating in Scrum teams.
Work Authorization
*Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Salary and Other Compensation:
The annual salary for this position is between $140,000-$160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day... For full info follow application link.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
