Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Exciting opportunity! You're ready for that thrilling step up in responsibility by partnering with the Retail Store Manager to support a team of hardworking, dedicated people every step of the way. Why? Because that caring, go-the-extra-mile mentality is rooted deep within you and you know that when one person succeeds, we all succeed. You're a born leader. You're ready to go All IN, leading by example and encouraging your team go-to-bat for customers, bringing passion, insight, know-how, and follow through to every interaction. Along with the Retail Store Manager, you're ready to empower the team to give it their all in becoming the best in the world at connecting customers to their world. It's a big responsibility, but the reward is even bigger. Are you ready to take this revolution to the next level? Good, because WE. WON'T. STOP.
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
* Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
* Ensure that every need the customer has when coming into the store is met and that employees build the customer's confidence by making their experience comfortable, simple, and by solving the whole problem.
* Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
* Effectively manage customer wait time. Keep current on products, services and promotions.
* Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
* Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
* Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
* Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring:
* 1 year customer service and/or sales experience, retail environment preferred
* Available to work a varied schedule including nights, weekends, and holidays
* Ability to lead and mentor people to deliver great results
* Outstanding communicator with the ability to interact with teammates and customers
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:
* Competitive base pay plus milestone bonuses
* Benefits for part-time and full-time associates
* Medical, dental, and vision benefits
* Matching 401(k)
* An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
* Generous paid time-off programs
* Phone service discounts
* Education reimbursement
* Serious growth potential for your career!
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!
Minimum qualifications:
* At least 18 years of age
* Legally authorized to work in the United States
* High School Diploma or GED
* At least 18 years of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
