UPPCO seeks Contact Center Representatives to join their team in Ishpeming, Michigan. The successful candidates for this position will be responsible for the efficient handling of a high volume of calls regarding residential and commercial billing and collections.
WHAT WE OFFER.
- $23.10 per hour.
- Comprehensive health and benefit package.
- Monday-Friday workweek during training is typically 9am-5pm. Shifts are then assigned by seniority after training is completed. Shifts are scheduled Monday-Friday between 6am-9pm. Newer representatives will likely cover 6am-2pm,10am-6pm, and 1pm-9pm after training is complete. Seniority shift bidding takes place every six months.
WHAT YOU WILL DO.
- Handle inbound/outbound customer contacts by phone, email, mail, fax, or web chat.
- Process residential and small commercial billing in an accurate and timely manner.
- Perform credit and collection activity on residential and small commercial accounts including calling and scheduling of disconnection activity.
- Participate in the on-call/stand-by rotation, including carrying electronic devices enabling connectivity, and respond to callouts related to customer power outages in a business that operates 24 hours a day, 7 days a week, 365 days a year.
WHAT WE ARE LOOKING FOR.
- Associate degree or higher in Business, Communications, or a related field preferred.
- 2 or more years’ experience working in customer service required; experience with contact center/call center operations, a bonus.
- Experience with billing or collection processes preferred.
- Familiarity/experience with utility processes, tariffs and regulations preferred.
- Demonstrated proficiency with computers and Microsoft Office (Word, Excel) required.
- Professional, calm and positive nature that works well in a variety of customer contact settings.
- Strong written and verbal communication skills required.
- Adaptability to changing priorities and flexibility are a must.
- Excellent time management and organization skills.
- A motivated and self-directed disposition that works well with little direct supervision.
- Must reside within 30 minutes normal drive time of UPPCO’s Ishpeming, Michigan Contact Center.
- Must reside in an area with enough signal for cell phone and MiFi to function properly during assigned stand-by times.
SOUND LIKE YOU? Take the next step and apply online at uppco.hirescore.com
