ABOUT THE ROLE
Location: Saginaw, Michigan (Hybrid)
Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!
As a Disposition Coordinator at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.
Hybrid Schedule
- Hours: Monday through Friday, 11 a.m. to 8 p.m. Eastern time (No weekends!)
- Location: For this hybrid role, you'll work at the office two days a week, and remotely the rest of the time. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
What's it Like?
What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.
We make sure you have the tools you need to be able to do your job right and be connected with your team.
Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
What You'll Do
- Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
- Handle both inbound and outbound communications (phone, email, mail)
- Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
- Expedite and track case handling through documentation systems
- Meet required metrics
- Handle multiple cases simultaneously within guidelines
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
- Excellent multitasking, analytical and problem-solving skills
- Microsoft Office skills
Eligibility Requirements
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work Monday through Friday, 11 a.m. to 8 p.m. Eastern time
- Able to work on site in Saginaw, Michigan, as required
Remote Work Requirements
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Cellular phone
- Secluded and distraction-free work environment
NOTICES: Morley utilizes E-Verify (bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: bit.ly/MorleyRightToWork. Privacy policy: https://morleycompanies.com/privacy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact [email protected] if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide?– your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
