At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!
If you have an interest in joining a team that operates with INTEGRITY and PURPOSE, consider Mercantile Bank as a potential employer.
SUMMARY
As a Treasury Support Specialist, you will provide superior phone support to Mercantile Bank's business customers. Our business customers appreciate assistance with online banking and product support as well as new account opening and set up.
You would be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!
JOB DUTIES - Other duties may be assigned.
- You will learn a lot in this position! Initially, your manager and team will lead you through 6-8 weeks of product and system training to learn the features and functionality of the various systems you will be using and supporting business customers with. Once you learn the basics, you will take the lead of your learning to be sure you are always up to speed on the various systems and products. This includes system and product enhancements as well as troubleshooting issues.
- You will use what you learn to provide superior support and training for all Treasury Management accounts, products and services. The support you provide will be over the phone and will include:
- Receivables: Remote Deposit Capture, Merchant Services, ACH Collections, Customer Payment Portal, Lockbox Services
- Payables: ACH Payments, Online Wire Transfer, Business Credit Card, Business Bill Pay
- Reporting & Fraud Mitigation: Business Online Banking, Check & ACH Positive Pay, Automated Sweep Services
- At times, there are inquiries or questions that you may not be able to solve right away, that is ok. You will use your excellent communication abilities to follow up with the customer, troubleshoot and escalate as needed. You will own the situation from beginning to end and will be sure that the customer is taken care of.
- Are you techy? That is perfect, because you will need to be able to provide system support on various browsers such as Edge, Firefox, Safari, and Google Chrome. You will also learn and know the Bank's mobile applications for business customers which will require knowledge on various devices such as; iPhone, iPad, Android phone, and Android tablet.
- We use a customer tracking system to record customer inquiries. All support calls will be documented and include details of the situation and time stamps.
QUALIFICATIONS
- High School Diploma or GED.
- 1-3 years Customer Service experience.
- Experience using Microsoft Office, various internet browsers and mobile devices.
- Strong communication skills with the ability to interact professionally through verbal and written methods.
- Ability to multi-task, learn quickly and problem solve.
- Banking and / or Treasury experience is a plus.
- Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.
We believe embracing human diversity makes us a better bank. We know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.
