Customer Service Representative
Fullerton Tool Company is looking for a candidate to fill the Customer Service Representative position, in which they will maintain positive customer relations and attract potential customers by answering product questions, suggesting information about other products and services, and process orders, and assisting with customer issues.
Essential Duties & Responsibilities:
- Assist customers in a professional and courteous manner and ensure all requests are handled promptly and thoroughly.
- Build positive relationships and trust with customers through open and interactive communication.
- Enter sales orders for customers and test orders for salesmen/reps.
- Open emails and faxes and distribute them to the appropriate employees.
- Assist customers with quotations, stock checks, and pricing.
- Issue RMAs as necessary.
- Assist with faxing and/or emailing invoices and packing slips as necessary.
- Communication with Customers and creating contacts and leads through the Hubspot website.
- Assist customers with crossing-over competitor's products, online chat, and locating distributors in their areas.
- Maintain customer account info, rep codes, and place out-of-stock items on blue sleeve lists.
- Assist in many other clerical duties such as data entry, photocopying, and faxing.
- Maintain a neat, clean, and safe work area (5S).
Qualifications/Education/Skills:
- Must have a high school diploma or equivalent.
- Basic computer skills required; working knowledge of Microsoft Office programs (Excel, Word, Outlook).
- Previous administrative/customer support experience is preferred but not required.
- Excellent multi-tasking skills and ability to prioritize.
- Excellent communication skills both verbally and in writing.
- Commitment to customer satisfaction.
- Dedicated to being at work and on time (attendance).
- Integrity - can trust this person to be truthful, honest, and ethical.
Equipment Used:
Computer, telephone, copy machine (including scanning).
Working Conditions:
Professional office environment.
Physical Requirements:
Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear. Some lifting, carrying, pushing, and/or pulling.
