In support of Gift of Life Michigan's mission, vision and core values, the employee demonstrates professionalism, determination, and compassion. Donor Operations Specialists answer and triage inbound calls to the Donor Operations Center, addressing outbound calls for the purpose of tissue donor evaluation, communication with ME’s and funeral homes, evaluation of medical records, and donor logistics. Additional activities include data entry, assistance with various reports, troubleshooting, and process improvement activities. Other duties may be assigned by management as needed.
Essential Job Functions:
- Address all new inbound calls/electronic referrals to Gift of Life Michigan
- Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities
- Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources
- Pre-screening with Processors when appropriate
- Follow up on post recovery information
- Complete documentation in the Gift of Life EMR
