Job Details

This is a Salary, Exempt position reporting to Macomb MI with working hours relative to that of Eastern Standard Time day (1^st) shift.

The Key Account Manager is responsible for leading the sales activities related to specific customer accounts and the growth of these accounts. Working within the sales team, he/she will work closely with the Proposal/Estimating team plus other operations personnel to manage the sales process. The role requires strategic and tactical thinking of how to develop customer accounts, identify new business opportunities and develop winning sales plans.

Essential Functions

• The development of customer account growth plans and determination of specific sales forecasts.
• Lead the overall sales activities to achieve the sales forecast.
• Become intimate with customer accounts such as knowing their strategies, supplier values, organization structure, procurement processes and future expenditure plans.
• Lead specific opportunities. This can involve; intelligence gathering, developing a winning sales plan, liaising with proposal and estimating on the technical solution and pricing, selling value to customer and leading negotiations
• Develop and maintain professional relationships with all levels within a customer. Maintain a cadence of communication and interaction with customers. Coordinate with other Ascent personnel who interact with the customer to ensure an optimum approach.
• Maintain CRM (Salesforce and Quote Central) data and other reporting requirements.
• Be able to articulate status’s and present plans for accounts and opportunities.
• Be able to represent and present the Ascent Aerospace value proposition. Managing the audience and material to be used.
• Coordinate and communicate with the sales team and other personnel on sales activities.
• Contribute to management meetings and initiatives requiring sales input.
• Always ensure personally and company activities are conducted ethically.

Required Skills, Education & Experience

• 5+ years in account management, preferable in the Aerospace segment.
• A successful track record of selling customized technical products and solutions
• Technical degree is preferred and/or ability to demonstrate appropriate technical aptitude.
• Ability to develop and maintain customer and internal relationships.
• Computer skills to ideally include Excel, PowerPoint, Outlook and CRM (Salesforce)
• Manages time effectively and dependable.
• Ability to adapt to change within the processes of sales and organization as a whole

TRAVEL

70% or more.

Travel is primarily during the business day, and projects may require more out-of-the-area and overnight travel.

WORKING CONDITIONS

Working conditions described here are representative of those that may be experienced by an employee daily while performing the functions of this job.

While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes, and airborne particles.

• The employee may be exposed to vibration
• Typically sits for extended periods at a computer workstation
  May access and work in the manufacturing plant
• The employee is occasionally exposed to caustic chemicals.  The noise level in the work environment is usually moderate.
• May be required to work weekends to meet department and business demands.
• Work with safe manufacturing processes and understanding that eyewear is mandatory in the manufacturing area.
• Knows that safety shoes are recommended in the manufacturing area.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Must be able to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must be able to see, talk, hear, touch, feel and reach with hands and arms.
• Must be able to frequently walk & stand for short periods of time
• Must be able to lift and move up to 35 pounds, occasionally lift and move objects up to 50lbs.

MENTAL QUALIFICATIONS

The following mental qualifications described here are essential for successful job performance.

• Creative Problem-Solving:
  • Identifying and address challenges in a positive and effective collaborative manner with external customers and internal customers (employees).
  • Demonstrating critical thinking within reasonable ability under short-term pressures.
  • Willingness to find creative solutions to complex situations, and seek out help, when needed.
  • Deliver a result that meets the business’ outlined expectations for success.
• Resilient and Adaptable Teamwork:
  • Ability to take orders under ambiguity and uncertainty, within reason and manageable.
  • Collaborate with others when clarity is necessary in a positive and effective manner with a growth mindset.
  • Embrace new ideas within compliant standards.
  • Practice gratitude, appreciation, and compassion while helping drive organizational change.
• Ethical Integrity and Safety:
  • Exhibit honesty, respect, fairness, and trust in all interactions.
  • Make moral and compliant decisions.
  • Prioritize reliability for deadlines and attendance.
  • Uphold procedural steps for company’s culture and everyone’s wellbeing.
• Excellence and Continuous Improvement:
  • Demonstrate commitment to personal and professional growth, when applicable.
  • Recommend redirection when a best business practice may be available and appropriate.
  • Stay updated on relevant industry trends, technology, and advancements if the position is technical or specialized.
  • Accepting of constructive criticism and accountability when not meeting the business’ outlined expectations for success.