Job Description
SOUTHERN MI - TELLER OPERATIONS SPECIALIST - FLAT ROCK, MI
FLAT ROCK, MI, UNITED STATES
JOB NUMBER: 1400024884
Back to results
Apply Now for this job
JOB DESCRIPTION
Teller Operations Specialists are primarily responsible for driving day-to-day operational excellence on the Teller line, ensuring compliance and procedural requirements are met, and coaching Tellers to high performance levels. Your duties will include, but are not limited to the following:
* Coaching and training the teller team to process transactions accurately, efficiently in accordance with established policies and procedures
* Creating a positive team environment in the banking center by modeling appropriate behaviors
* Assisting teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues
* Maintaining the highest level of customer service standards while consistently delighting our customers and exceeding expectations
* Ensuring banking center compliance is within federal regulations
* Working closely and providing input to the Banking Center Manager and Assistant
* Manager to continually improve banking center performance
* Creating workforce stability by cultivating an engaged, spirited and well-coached team
* Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures
* May be required to work Saturdays and or extended hours as needed
QUALIFICATIONS
REQUIRED SKILLS:
* Minimum two years customer service experience
* Minimum one year coaching/leadership/management experience within past 3 years
* Effectively lead team to performance goals
* Direct and motivate staff
* Excellent oral and written communication skills
* Extensive experience in assisting customers with inquires and/or problem resolution
* Identifying opportunities to enhance customer financial needs, goals and objectives
* Heightened attention to detail, time management and organization
* Advanced computer skills
* Pass teller operations specialist pre-employment assessment
DESIRED SKILLS:
* Minimum two years cash handling experience
* Ability to manage retail operations, as well as plan goals, schedules and objectives and conduct audits
* Successful experience with cross-selling, upselling, and/or referring products.
* Previous banking/financial services/teller experience
* Bilingual (fluent verbal and written skills)
POSTING DATE: 04/03/2014
LOCATION: US-MI-Flat Rock
TRAVEL: No
FULL / PART-TIME: Fulltime
HOURS PER WEEK: 40.00
SHIFT: 1st Shift
WEEKLY SCHEDULE: M-TH 9-5, F 9-6, SAT 9-1
EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION STATEMENT
Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas
AJE Ref Number: 566388251
Contact Type: WEB
Web URL: http://www.americasjobexchange.com/job-detail/Southern-MI-Teller-Operations-Specialist-Flat-Rock-MI-MI-AJE-566388251?r=0&source=michigan
