Job Details

The CERA Specialist will support eviction diversion by providing coordination and case management services to help at risk households remain stably housed by assisting with application completion, required documentation submission and processing of files.   

Examples of Work

(Any one position may not include all the duties listed nor do the listed examples include all tasks which may be found in the position of this class.)

1. Receive applications and/or referrals for households who are in danger of eviction.
2. Review submitted documents for accuracy and reliability according to program guidelines.
3. Collaborate with other departments, local resources, legal aid, and District Court to maximize a positive outcome for the client.
4. Responsible for maintaining positive relationships with landlords and their representatives in order to help facilitate solutions that will result in tenants maintaining housing.
5. Provide coordination and case management services to applicants to increase self-sufficiency moving future.
6. Engage in regular required communication with Supervisor to provide information to funding source.
7. Provide information to the community about the CERA Program.
8. Market the program to effectively reach eligible clients and exhaust all funding.
9. Ensure payments and billings are processed in a timely manner.
10. Maintain accurate client records for all clients. Responsible for all required reports to be completed and submitted in a timely and organized manner.  Entering of real-time data into FACSPro or required data systems. 
11. Responsible to enter tenant’s and landlord’s information into data warehouse designated by funding source.
12. Ensure all grant requirements are met.
13. Additional duties as assigned.

Requirements of Work

1. Understand Organization’s mission and purpose. Adhere to Organization’s Standards of Conduct, Program Philosophies (where applicable) and maintain confidentiality of client and organizational information. 
2. Provide high quality customer service in a prompt, respectful, and professional manner.  
3. Consistently perform job duties accurately and timely; cost conscious when utilizing materials and resources; seek opportunities for improving processes; and meet commitments and deadlines.
4. Demonstrate safe work habits. Report unsafe conditions and incidents.  Participate in the maintenance of a clean and safe work environment. 
5. Effectively participate as a team member at multiple organizational levels and across departments.
6. Understand and meet both program and organizational goals/objectives.
7. Effectively communicate with other staff, clients, partners, and the public in a manner that is tactful, sensitive, and respectful. Demonstrate active listening.  Body language and tone are consistent with verbal message.  Demonstrates friendly, positive “can do” attitude.  Oral and written communication is clear, concise, and accurate. 
8. Attend Staff in-services and other training opportunities as available.
9. Manage crisis situations in a calm, positive, rational manner, and act accordingly.
10. Flexibility to work in other county offices, some evenings, no weekends. Access to reliable transportation and must be willing to travel as needed.  A valid Michigan driver’s license with a satisfactory driving record and reliable transportation
11. Understand and comply with organization and regulatory policies and procedures including the reporting of child abuse/neglect as required by law.
12. Successful clearance of DHS Central Registry and Criminal History Record Check.