Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit.
Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.
CORE VALUES:
- Being of Service
- Building Relationships
- Always Learning
- Committed to Results
JOB SUMMARY/ACCOUNTABILITY:
The Quality Associate must be familiar with all aspects of programming including the Head Start Program Performance Standards (PPS), Council on Accreditation (COA), Program Contracts/Funding, program plans, and policies. This person must have an awareness of the philosophy and goals of the program in order to analyze compliance concerns. The employee will visit assigned centers/locations to perform Peer reviews of all program performance areas including but not limited to ongoing file monitoring, facility environment, work order completion and the completion of required paperwork. The Quality Associate will rotate center(s) and perform Peer Review assignments to establish continuity at the discretion of the supervisor.
GENERAL RESPONSIBILITIES:
- Familiar with all aspects of the Head Start Performance Standards including Continuous Quality Improvement (CQI), Council on Accreditation (COA) and other agency program regulations, policies, and procedures to ensure compliances are met.
- Develop and produce statistical data to reflect on-going Peer Review and compliance action plans for CQI process. Be able to analyze and understand data to identify and explain issues, plus implement corrections in coordination with program staff.
- For Head Start, align monitoring and Peer Review aspects of the job with the Head Start program goals and expected child and family outcomes. Actively participate as a partner with the Head Start program.
- Visit assigned centers and locations to monitor all program performance areas including ongoing file monitoring, CLASS, environmental and safety status of facilities, completion of needed facility corrections, and completion of required paperwork.
- Produce reports of incidents, infectious diseases and complaints, for the Continuous and Performance Quality Improvement process complying with PPS and COA on a monthly, quarterly, and yearly basis.
- Develop relationships with program leadership and staff to establish two-way communication between departments.
- Perform monthly Peer Review (initial and check-in) for Head Start or Non-Head Start program areas:
a. Provide Peer Review results to Program Leadership, Quality Director and Chief Executive Officer (CEO)monthly.
b. Provide charts/graphs of data captured along with quarterly and yearly trend reporting.
c. Analyze data captured in charts/graphs to have a meaningful discussion with program leadership on a quarterly
basis.
d. Work in conjunction with Program leadership to develop a checklist if they are not in existence including any
regulatory guidelines and requirements.
e. Maintain the Performance Quality Improvement (PQI) report cards, present on a quarterly basis.
- Update and maintain the RASI, process flowchart for specific Peer Review and reporting to be reviewed and approved by Quality Director.
- Maintain records in an orderly fashion so all documentation can be easily retrieved for both paper and electronic.
- Maintain a level of decorum and professionalism with all program leadership and staff
- Function in a team setting/environment
- Perform special investigations as requested by the CEO or other executive leadership
- Must be involved in ongoing professional development.
- Perform duties ensuring compliance with all Program Performance Standards, COA and regulations
- Performs other duties as assigned
POSITION QUALIFICATIONS:
- BA in management/business, organization, education, statistics, human services, OR an Associate degree in human services, business, or related field w/ experience will be considered.
- Certifications, training and related experience will be considered
- Collect and compile statistical quality data.
- Analyze data to identify areas for improvement in the quality system.
- Must be able to demonstrate verbal, written communication, computer skills,
- Full proficiency in Microsoft suite including: Word, Excel, Outlook, PowerPoint
- Focused attention to detail, well-organized and demonstrated ability to prioritize multiple-tasks, achieve desired results and adapt favorably to changing priorities
- Must have transportation, insurance and a valid driver’s license in order to attend meetings, trainings and complete responsibilities
- Strong conflict management skills
- Be flexible and available to interact with employees at all levels
WORKING AND ENVIRONMENTAL CONDITIONS:
Employee works in a normal office environment with the usual pressures of managing workflow and dealing with time management constraints. Because of multiple sites within the organization and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
- All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs
- All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance
- All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct
- Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services
Matrix Human Services is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Matrix Human Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected]. Michigan law requires that a person with a disability or handicap requiring an accommodation to perform the essential duties of the job must notify the employer in writing within 182 days of the date that the need is known or should have been known.
