Established and growing, machine design and manufacturing business, located in Ann Arbor, is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Strong troubleshooting and customer relationship skills are required.
ESSENTIAL JOB FUNCTIONS:
- Travel to customer sites to install, train and troubleshoot equipment
- Handling customer issues and making sure the customer is 100% satisfied before you leave the site
- Escalating issues to the proper level if assistance is required to resolve the problem
- Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business
- Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
REQUIREMENTS:
- Mechanically inclined, preferably with machinery experience
- Technical degree or certification
- Experience troubleshooting DOS & windows based computers preferred
- Excellent customer interfacing skills
- Ability to collaborate successfully in a small team
- High School Diploma or GED required
