Description
POSITION SUMMARY
The Operator is responsible for regularly scheduled daily processing and general system operations, monitoring of switches and system activity, assisting other teams with questions or issues, answering calls and assisting clients, assisting in media retention and business continuity activities, receiving and processing data from external sources, and other tasks as the position requires.
Shift: Wednesday-Sunday 3:30pm-11:30pm
ESSENTIAL JOB FUNCTIONS
Perform regular daily processing as specified on run sheets.
Monitor online subsystems and system messages.
Assist with clients and other teams with issues or questions.
Prepare shipments for credit unions and bill as needed.
Confirm EODBOD processing schedules for self-processors and EODBOD completions each day.
Maintain an even disposition under stress, make a positive contribution as a member of the Operations team, and complete all tasks assigned by management to meet team objectives.
Be able to work a flexible schedule and overtime if required.
JOB QUALIFICATIONS
High School graduate or equivalent is required.
Experience with mid range computer systems or equivalent education. IBM System I experience preferred.
Attention to detail and accuracy, adherence to standard operating procedures and security protocols.
Ability to use discretion when dealing with sensitive or confidential data.
Must be able to work overtime and cover other shifts on occasion.
Familiarity with PC environment and data communications.
Good written and verbal communication skills.
Familiarity with Helpsystems applications preferred but not required.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
