GENERAL SUMMARY: Under the direction of the clinic management, performs and oversees functions related to business activities including but not limited to: patient appointments, registration, billing functions, cash collections, and phone communications and office maintenance and oversight of staff Business Office Assistants. The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.
ESSENTIAL DUTIES:
Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.
Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.
Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.
Provides a pleasant and comfortable environment.
Demonstrates competency in job skills and attends mandatory training programs.
Verbalizes knowledge of and participates in emergency management exercises.
Ensures functionality of equipment.
Participates in maintaining continuous accreditation readiness.
Keeps customers informed of status during visits.
Assist management with oversight and coordination of business office activities and practices.
Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.
Active participation as a team member, including mentoring new employees.
Demonstrates respect and maintains patients' dignity and confidentiality.
Participates in site/department council and staff meetings.
Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.
Participates in the patient referral process.
Demonstrates knowledge of medical record organization.
Maintains inventory and stocking of supplies and equipment.
STANDARD QUALIFICATIONS
High School Diploma or equivalent.
(3) years of clinical setting experience required; One year of billing and/or personal PC experience preferred.
Other Qualifications:
This is a unique role in our Executive Health Clinic. The role will be partially remote at times, depending on client volume. Clinic hours will vary and could be as early as 6:00 am, depending on the schedule. This role requires a high degree of client servicing, critical thinking, and problem-solving skills. Epic knowledge is a must, scheduling/ registration experience is a plus. Ability to be flexible and prioritize client needs. Escort all VIP guests and provide high level of service expected by the Employer Services Division
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
