Do you find it rewarding to do things the "right way" and receive recognition for it? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?
If you answered yes to any of the questions above, then we need you as our Customer Care Support! See the details of the position below.
Job Description
Our Customer Care Support rep is a critical member of our team and we know that having a great support system is crucial to our culture. This is an excellent opportunity for a self-motivated administrative assistant with excellent customer service skills. This position requires interaction between multiple departments in the company in order create wonderful customer experiences worth talking about. Computer skills are a must. This position will offer you the opportunities for career advancement within our growing company. There is a family dynamic at TPG, Inc. that extends to the customer as we strive to give them the highest quality service possible.
Responsibilities
Here are some examples of the actual work your day would include.
- Import and process online orders on various platforms
- Review and process marketplace orders, customer questions, returns and repairs
- Process returns, enter warranty information and create shipping labels
- Present product knowledge trainings
- Create and distribute reports
- Process tax exempt, line of credit and contractor status requests
- Adjust processes as needed to avoid fraudulent activity
- Coordinate shipping for dropship orders
- Work with multiple departments to achieve the best customer outcome as well as support them in other administrative tasks
- Complete general office duties including data entry, processing mail and special projects that include research
- Create layouts for existing ponds
- Perform Address change backs, catalog removals and catalog requests
- Listen to and distribute voicemails throughout the day
- Respond to customer email inquiries
- Maintain and create procedures as needed
- Provide phone backup during peak times
- Communicate with customers via email and potentially online chat
Don't know about ponds? That's ok! You'll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of TPG, Inc.'s proactive approach to pond management.
Availability
You must be available to work 9am to 5:30pm Monday- Friday. Occasional weekend and/or holiday hours based on customer demand (limited and flexible).
Remote & Onsite Position
Our Customer Care Support rep is required to be able to work onsite. There is availability to work remote on days your onsite presence is not required. Remote employees must be able to meet the standards of The Pond Guy's telecommuting policy which include internet speeds and workspace requirements.
Compensation
This is a full-time hourly position starting at $16-$18 per hour with benefits. Benefits include:
- Healthcare
- Dental Insurance
- Vision Insurance
- Short-term & Long-term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Life Insurance
- Paid vacation, personal days and holiday pay
- 401k with employer 4% match and year-end profit sharing
- Referral program with opportunities to earn $1,000 per referral
Company Overview
TPG, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.
TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.
Company Divisions
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. – direct-to-consumer. thepondguy.com
The Pond Guy, Inc. – local services division. weknowponds.com
