Digital Service Representative (DSR)
Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions for members through video sessions as part of our cutting edge technology on our TellerPlus+ team.
What you'll be doing:
- Accurately process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel or video sessions.
- Recognize and act upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member.
- Provide excellent digital member service.
- Assist members with additional service needs including opening accounts, setting-up auto transfers, online banking services, and more.
- Sustain teller balancing standards and accuracy.
- Demonstrate knowledge of all Credit Unions’ products and services.
- Upholds member confidentiality, following security and fraud prevention policies and procedures.
What you'll bring to the table:
- High school graduate or equivalent.
- Demonstrated knowledge of current technology and have ability to easily navigate multiple software environments.
- Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high volume environment.
- Must be comfortable on camera maintaining a friendly and professional appearance.
- Demonstrates the ability to build rapport with members; enjoys working with people.
- Must have excellent analytical, verbal and written communication skills.
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
