Job Details

Job Summary:   Responsible for satisfying the transportation needs of vehicle purchasers by presenting features and benefits of both product and of the dealership in order to assist and convince customers to purchase and service their vehicles at MAPLE HILL AUTO GROUP.

 Essential Responsibilities and Duties:  Pick-up trash, Create Happiness, Sell Cars.

 Includes:

• Satisfying the transportation needs of vehicle purchasers by selling/leasing and delivering vehicles
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control (process map) and follow-up system (CRM).
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager in order to maintain manufacturer certifications.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Schedules sold vehicles for delivery with lot technicians prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Takes customer on a tour of the dealership and introduces them to key personnel in each department.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met
• Maintains CRM prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings
• Maintains professional appearance.