Job Number: 492940
Job Title: FT Professional Support - Customer Relations Specialist–Learning Commons
Opening date: Mar 31, 2023 8:00am
Closing date:
Summary: Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision making skills.
Description:
Title: FT Professional Support - Customer Relations Specialist–Learning Commons
This posting is open until filled
The date after which applications are not guaranteed review is: 4/14/2023
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $18.38 - $20.58
Employee Classification: FT Support Staff- Union
Level: FT Support-5
Division: Academic Affairs Division - 40000
Department: Learning Commons - 20540
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ESP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision making skills. Access, interpret, and apply institutional requirements to inform and instruct students to access and utilize academic resources, schedule and assign tutorial services, and collaborate with other campus departments and programs to support and promote student success. Serve as the backup to the Academic Resource Services Coordinator of the department to manage, procure and track the various academic resources required for students, the department faculty and staff. Ability to work both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
