Job Mission:
Help community members’ access health care and social services by addressing socioeconomic barriers; engage community partners to improve interagency referrals and cooperation.
Performance Standards:
1. Collaborate with agency partners to assure appropriate service utilization and to facilitate seamless referrals between network partners.
2. Provide applicable case management to clients, including screening, assessments, referral and enrollment.
3. Attend network meetings and regularly interact with external partners to coordinate service, build a strong collaborative network, and assist with the development and design of outreach strategies to attract qualified participants and their families.
4. Manage partner referrals in shared database to assure that all referrals are resolved in an efficient and thorough manner; responsible for handling sensitive client data transmitted from external partners; train OLHSA staff and volunteers on database system and procedures.
5. All other duties as assigned by supervisor.
Qualifications:
1. Associate’s Degree in human service field required, Bachelor’s Degree preferred.
2. A minimum of two (2) years’ experience in the field of health or human services .Experience working with diverse, low income populations.
3. One (1) year case management experience preferred.
4. Two (2) years of experience working with computer applications and customer tracking data systems preferred.
5. Bilingual in English and Spanish preferred.
6. Valid Michigan Driver’s License, valid insurance policy, and a reliable automobile to be
used for work related travel required.
Physical Job Description: Job requirement in an 8 hour workday. Sit: 6 hours- meet with clients, computer work, phone work; Stand: 1 hour; Walk: 2 hours- interactions with staff, walking to meetings on multiple floors and areas. Movements: YES -Reach Above- reaching for books, binders, supplies, files; Climb- Stairs. Weight Lifted: up to 10lbs: files or materials; Weight Carried: up to 10 lbs: files or materials
