Job Details

SKILLS & WORK EXPERIENCE:

• Ability to work in a team setting

• Excellent verbal, written, mathematical, and problem solving skills

• Must be a self starter

• Computer Literate – must have experience in Microsoft Excel and Word skills

• Data entry skills - typing speed 50+ wpm

• ISO9000 experience desirable

• Previous  experience with order entry and quoting process with confidence

• 1 to 3 years Customer Service experience

EDUCATION

• Associates Degree or equivalent  preferred

• High School Diploma or GED equivalent required

RESPONSIBILITIES

• Work as a liaison between the Customer, Manufacturing, Service and Sales

• Data entry:  work orders, sales orders, etc.

• Maintaining database and filing system

• Coordinates problem resolution and timely follow-up either verbally or in writing with a desire to ensure customer satisfaction.

• Respond to customer inquiries relating to price quotations, deliveries,  cancellations and service/ repair orders.

• Provide price quotes in writing to customers