Description
POSITION SUMMARY
The CNS Inside Sales Administrator is responsible for back-office sales administration work in support of CNS sales staff efforts and time-bound renewals necessary for maintenance of client systems and networks. This administration team member will create related sales proposals, accurately track opportunities and service renewals, and track and maintain service and support contracts for clients.
ESSENTIAL JOB FUNCTIONS
Lead role in tracking all renewals including software subscriptions, warranties, and time-bound items like SSL certificates.
Work with vendors and suppliers and internal Procurement team to secure updated pricing. Generate proposals for renewals as necessary.
Generate client proposals for products and services sold by Network Services
Generate customized Complete Care proposals at the direction of sales and engineering.
Generate and maintain current contracts for all clients. Maintain an annual renewals calendar and ensure all clients receive updated contracts on time as directed by management.
Maintain proposal templates in ConnectWise
Engage with clients in follow up activities to ensure proposals are returned prior to expiration. Field questions and route as necessary to qualified team members.
JOB QUALIFICATIONS
High School graduate or equivalent is required.
Experience working in an administrative or sales administrative role.
Comfortable interacting with clients
Ability to learn and represent CNS products and services to prospects
Advanced experience using the Microsoft Office suite, including Outlook and Excel.
Experience with ConnectWise or similar Managed Service/CRM software.
Ability to use discretion when dealing with sensitive or confidential data.
Excellent communication, organization, and time management skills.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
