Manager, Order Management - Spare Parts
Job Functions:
At Rolls-Royce, we see sustainability in the field of drive and energy solutions as both the biggest challenge and biggest opportunity of our time. That's why we have set targets to reach Net Zero by 2050. In our Power Systems division, we have set an even more aggressive target to reduce our CO2 emissions by 35% by 2030 (from 2019 levels). It is within Power Systems that we provide world-class power solutions and complete life-cycle support under our product and solutions brand, mtu.
Innovation takes curiosity, and that is the force that drives us. We promote a corporate culture of respect, trust and curiosity. These are the things that give rise to passion to move things forward and improve them for the future. Our goal is to create an engaging environment where all employees can fully develop themselves and their potential.
Provide oversight and direction of the Order to Cash processes related to Spare Parts Order Management.
Ensure timely and accurate support response to customers and provide regular updates to customers and leaders
Identify business savings in the areas of order processing efficiency and direct cost reduction
Engage internal and external resources on reducing parts backorders and communicating accurate availability
Steer and strategically align the order management team for future business needs
Support the delivery of current business plans and accurate forecasts
Provide accurate and timely reports related to order book, order intake, backorder rates & revenue projections
Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence
Establish short- and long-term goals designed to develop and increase employees' work-based competence and their knowledge of Rolls-Royce America policies, procedures, practices and professionalism.
Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
Perform special projects as required.
Posting Title:
Manager, Order Management - Spare Parts
Location:
Parts and Logisitics Center (Brownstown, MI)
Functional Area:
Customer Service and Support
FLSA Code:
EXEMPT
Employment Type:
MUS - Salaried
Qualifications:
Required:
Bachelor's degree in Business or Engineering and five years' experience in order administration and management within an OEM; or nine years' experience in order administration and management within an OEM
Excellent analytical and problem-solving abilities
Excellent organizational, planning and follow-up skills with the ability to manage multiple concurrent projects
Excellent project management skills
Strong interpersonal skills with the ability to work effectively with others in international cross-functional teams at all levels of the organization
Strong leadership skills
Strong oral, written communication and presentation skills
Strong ability to work independently and to influence and motivate others to take action
Ability to travel - domestic and international upon short notice
Proficient with PC and MS Office Suite
Preferred:
Previous Management experience
Project Management experience
Knowledge of MTU After Sales products
Knowledge of SAP operating system
Spanish/Portuguese language
Work Environment:
1. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job functions.
2. Daily work is performed in an office environment. This position has a traditional work schedule that requires five (5) eight (8) hour days during a Monday through Friday work schedule, as business requires.
3. While performing duties of this position, the employee is regularly requested to sit, and frequently requested to walk within the work environment.
4. Regular travel is required
Equipment:
Laptop, Docking Station
Shift:
First
Job Type:
Regular
Work Schedule:
Full Time
Manager, Order Management - Spare Parts | MTU
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