Job Mission:
Provide OLHSA clients, contractors, and community partners with supportive services to verify eligibility for and ensure compliance in weatherization programs.
Performance Standards:
Support program operations by providing customer service, such as receiving and responding to large volume of calls and emails, liaising between clients and contractors, and scheduling.
Maintain, monitor, and track information in multiple databases to ensure regulatory and agreement compliance; provide agency database administration by training and supporting users, completing system reports, and monitoring data quality.
Responsible for application intake, processing, data entry, and
Participate in on-site and off-site outreach events to promote weatherization and other OLHSA services and to gather external information and resources.
Carry out all other duties as assigned by supervisor.
Qualifications:
High School Diploma or equivalent Associates degree or two (2) years of experience in human service or building science field preferred.
Minimum of two (2) years of experience with Microsoft Office, including Excel, required; experience with Microsoft 365 is a plus.
Bilingual in English and Spanish
Valid driver’s license, state ID, or government ID and access to reliable transportation to be used for job related travel are required.
Physical Job Descriptions:
Job requirements in an 8 hour workday: Sit- 6 hours; Stand- 1 hour; Walk-1 hour. Movements: YES- Reach Above. Weight Carried: up to 10 lbs.; Weight Lifted: up to 10 lbs.
