Identity and Access Management Services Platform: 

The Identity and Access Management Services platform (IAM) is comprised of multiple technologies that are delivered to internal and external Adient customers globally.  Identity is the management of individual principals, their authentication, authorization, and privileges within or across system and enterprise boundaries with the goal of increasing security and productivity.  Provisioning is a business process for creating and managing access to resources within Identity.  IP management provides IP resolution, access policies and management solutions to support Network Services.  

Job Description:

Reporting to the Regional Identity Management Operations Manager, the Analyst is responsible for daily management of and documentation of all key elements of Adient Identity Management infrastructure.  The analyst will provide troubleshooting and consulting support.  The analyst is part of a global team which is operating with a follow-the-sun model.  

In addition to the daily management, the analyst will be involved in initiatives, as project leader or technical resource in order to participate in creating and deploying new solutions, or to improve existing ones.  Ensures uniformity of services, adherence to standards, and consistency of infrastructure delivery.   

Essential Functions:  

• Run operations of the Identity and Access Management infrastructure and supports problem solving for directories, applications and other solutions owned by the Identity Management team, lead the problem management for recurrent or complex issues
• Contribute to the development of IAM automation processes for support of daily operations and the gathering of directory performance information. As the technical expert, contribute technical idea according to the experience from daily operation
• Support Identity Management initiatives by taking responsibility for the effective deployment and usage of assigned resources including vendor resource and ensuring they are completed within planned timescales and resource estimates
• Support the definition of administrative processes and procedures and necessary documentation.  Makes them understandable to others. Handle the process deployment, monitoring, maintenance and optimization
• Manage the relationship with business and handle stakeholder communication; listen to business and bring feedback to team discussion; attend business communication meeting to present IAM operation and project material; provide operation training to partners in site and business unit in accordance to the global standards
• Provide an accurate analysis of business requirements and in conjunction with the architecture and engineering teams select the most appropriate solution to fulfill them.
• Based on personal expertise, review current Identity solutions and propose improvements; participate to their deployment, and document them at all stages of evolution
• Adheres to all current Change and Problem management policies and procedures
• Maintains an understanding of all current and emerging identity management technologies, open system standards, management technologies as they relate to the support of Adient infrastructure
• Develops, documents and supports scripts required to deliver a variety of Identity synchronization solutions
• Ensures that third party solutions follow all Adient standards
• Provides senior management and general staff with accurate and complete status information
• The position requires participating on the defined shift schedules
• The position requires being part of an on-call rotation during the week and weekends 

Education

• Bachelor’s degree or related experience in Computer Science, Engineering or related discipline
• Must be fluent in English, knowledge of any other language is an advantage

Technical Skills and Competencies Required

• Minimum 3 to 5 years of relevant practical experience in Identity Management production support of large-scale, global environments supporting over 75,000 users and globally diversified application authentication requirements.
• Knowledge of Windows Server 2016/2019/2022, as well as Microsoft client operating systems
• Expertise in Active Directory and AD LDS
• Expertise with the following network protocols: LDAP, DNS, DHCP, RADIUS, TCP/IP
• Scripting skills: VBScript and PowerShell
• Understanding of security concepts related to Public Key Infrastructures including Active Directory Certificate Services (AD CS)
• Experience with Incident & Request management workflows (e.g. Service Now,ITSM, Remedy)
• Experience with implementation of backup / restore and disaster & recovery strategies 
• Understanding of Active Directory Group Policy Objects (GPO), Network Policy Server (NPS)
• Additional beneficial skills o Experience in Microsoft Identity Manager, Forefront Identity Manager for provisioning, synchronization, security, etc.
  • Knowledge of SQL database and T-SQL syntax
  • Experience in CA Siteminder and Active Directory Federation Services or similar federation technologies o Experience in server virtualization - Hyper-V, VMWare ESXi o Experience in products from Dell Compliance Suite o Experience in Centrify
  • Experience in IPAM solutions such Men and Mice
  • Knowledge of Office/Microsoft 365 integration and provisioning including Azure AD and AD Connect

General Skills and Competencies Required

• Knowledge or familiarity with ITIL processes and methods. ITIL Foundations certification preferred
• Strong project management skills and global experience
• Strong technical and non-technical communication skills
• Ability to establish and maintain high levels of customer trust and confidence
• Experience in working within a globalized environment in terms of strategy, policies and procedures.
• A proven track record of driving the delivery of large, complex messaging and collaboration projects
• Experience with the application of problem solving methodologies (eg Kempner Treagoe, 7 Hats, 5 whys) to understand and solve challenging problem
• Ability to work independently, efficiently manage time, demonstrate grace under pressure, flexible.
• Empathetic perspective on the customer point of view
• Strong technical and non-technical communication skills