WAGE: BASED ON EXPERIENCE
HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide superior customer service to both internal and external customers.
- Provide assistance and supervision to tellers as needed and/or required.
- Make sure all counts are accurate to ensure a smooth cage/vault operation.
- Perform vault inventory.
- Take accurate count of cards and dice and distribute to Floor Manager.
- Address cashier and/or customer concerns.
- Perform money fills to appropriate departments (Bingo, Poker, petty cash, etc.) as needed.
- Count POS (Point of Sale) and tips and verify both when needed.
- Distribute keys and record number and time of distribution.
- Distribute wallets to slot technicians, count and record time.
- Count money from poker and blackjack tournaments and make up envelopes with various winning amounts.
- Send chips out to appropriate tables and complete credits when needed.
- Print report for table closing inventory.
- Payout jackpots and verify W2G’s & foreign taxable (1042S) information on a MTL, make correct copies and record Title 31 information.
- Complete daily time sheets and verify teller’s sign-in times when needed.
- Credit POS and tip amounts to vault at shift’s end.
- Exchange redemption window chips, checks, jackpots and slot ticket money for cash from vault.
- Distribute slot tickets to attendants.
- Supply redemption window and ticket redemption machine with both currency and coin and fill RBG 1 & 2 with coin and cash as needed.
- Pull tickets from ticket redemption machine to balance money and tickets. Pull money from RBG when needed.
- Perform maintenance on ticket redemption machine/RBG when break-downs occur and assist customers with shortages / fill ATM’s as needed and balance out.
- Count out cashiers at end of shift.
- Count and balance vault at the end of each supervisor’s shift.
- Run all money from count team (bill acceptors and tables), verify coin from count team and complete paperwork for accounting.
- Process weekly deposit.
- Balance redemption window and end of each day.
- Record daily tip deposits in vault book.
- Add up POS and tip record sheets.
- Complete all probationary and yearly reviews for tellers.
- Handle safety deposit boxes if requested by customer. Verify poker fill at closing.
- Verify 4K till and handle Bad Beat payout.
- Cash Checks for entertainment when necessary.
- In absence of count team, accept emergency coin and bill acceptor drops from slots and security.
- Inform customers what to do with forgotten slot tickets.
- Count full re-load bags and re-pack vault to impressed amounts.
- Complete exchanges at teller window throughout shift to maintain filled tills.
- Complete accurate counts of chips exchanged.
- Payout jackpots and re-add jackpot slips for accuracy.
- Maintain Title 31 sheet throughout the shift for transactions.
- Record stiff sheets for pits.
MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: One year current Casino experience and previous Teller experience. Previous supervisory experience preferred. Excellent math skills to be able to handle large volumes of money.
Knowledge: Must have knowledge of cage and casino policies and procedures.
Skills and Abilities: Must be able to remain patient, work in a fast paced environment and handle high stress situations as they present themselves. Must be adaptable to work with different personalities and be understanding to all situations. Ability to give direction to staff as needed. Must prove to be an honest, trustworthy, respectful, an understanding person with a positive outlook. Must have proven customer service skills and strong organizational/interpersonal skills. Must be flexible to work any day/any shift, weekends and holidays. Confidentiality is of the utmost importance, will be required to sign a confidentiality agreement.
TOOLS AND EQUIPMENT USED:
Coin sorter, currency counter, calculator, copy machine, computer, carts, TAM and phone/paging system and ATM’s.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand/walk for 7 hours of an 8-hour shift.
- Sit for up to 1 hour of an 8-hour shift.
- Lift and carry up to 30 pounds occasionally throughout an 8-hour shift.
- Use both right/left hands for repetitive motion, performing simple grasping, pushing, and pulling.
- Bend, squat, kneel, reach, twist, and rotate as needed during shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to work in a work space shared with other co-workers. May become warm and crowded at times.
SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
