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Job CategoryCustomer Success Group
Job Details
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1-1-1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us
At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
We are seeking an innovative and passionate Project Manager who shares our vision of bringing the power of cloud computing to enterprises, levering their extensive program delivery experience. This role leads our largest and most transformative programs at our most strategic customers, serving as a trusted advisor to our key customers. This involves guiding our highly skilled and collaborative project teams, both non technical and technical consultants, and managing relationships, deliverables and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.
Hiring Engagement Delivery - Project and Senior Project Managers to join our Ohana, for the following industry verticals:
CMT (Communications, Media and Technology)
PubSec (Public Sector, Non-profit, and Education) Sr. Manager only
RESPONSIBILITIES
Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Track utilization of project resources against the prioritisation and budget. This includes on time entry and approvals for project timesheets.
Run everyday execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
Lead scope changes and ensure the project is delivered on time and within budget
Able to run one or two large projects or a couple of small to medium sized interrelated projects requiring complex multi-functional partnership and management at the program level.
During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology and project gates and governance.
Exercise validated project leadership skills combined with good eye for business and in-depth analytical skills.
Facilitate requirements collecting and assist with the creation of project results, as needed.
Facilitate and lead the creation of salesforce technical design documents for complex projects, by speaking publicly with Technical Architects and Developers, as needed.
Adopt a standardized development lifecycle methodology for all projects.
Find opportunities to demonstrate all Salesforce technologies.
Facilitate review sessions with the client and your team.
Participate in end to end implementation planning including project management, issue management, communication and organizational change.
As vital, write and review QA and UAT test scripts.
Lead UAT with end users including coordination and user acceptance sign-off.
Leverage business knowledge and expertise to drive business process improvements.
Establish and maintain trusted advisor relationships with client project customers by providing vision and future product road-mapping.
Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.
Responsible for all project work, reviewing those results prepared by the team prior to submission to the client-
Identifies and handles project risk
QUALIFICATIONS & SKILLS
12+ years experience, in project management role leading enterprise-scale CRM (Salesforce preferred) projects,
SFDC experience is not required but parallel implementation experience is required
Demonstrated project leadership skills with direct responsibility for running project teams, budget and schedule against a customer or vendor contract
Lead internal and external project customers; confirmed negotiation, conflict management, issues, executie... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
