Please be aware that on Thursday, March 19, 2026, between 4:30 p.m. - 5:30 p.m. EST, there will be scheduled downtime for users of the Michigan Postsecondary Schools (MIPSS) and the Michigan Training Connect (MiTC) systems. We are using this time to enhance our overall service delivery. MiTalent (PMTC) users are NOT affected by this scheduled downtime.
Please be aware that on Wednesday, March 18, 2026, between 4:30 p.m. - 5:30 p.m. EST, there will be a scheduled downtime for users of the Pure Michigan Talent Connect. We are using this time to enhance our overall service delivery.
This 12-week program prepares students for entry-level customer service roles across industries such as insurance, finance, manufacturing, and more. Students gain the digital literacy and professional skills needed to support customers, manage information, and succeed in today’s technology-driven workplace.
Classes are online, live, and instructor-led, meeting for 90 minutes twice a week. Instruction is practical, engaging, and structured to help students build confidence using computers, digital tools, and common business software.
Training focuses on essential skills including Microsoft Office Suite, keyboarding, computer fundamentals, data entry, email and online communication, and professional customer service techniques. Students also develop problem-solving, time management, and communication skills critical for supporting clients and teams in a variety of work environments.
The program includes preparation for nationally recognized credentials, helping students graduate job-ready. Career coaching and job-readiness support, including resume and interview guidance, are provided throughout the course. From enrollment through employment, students receive guidance every step of the way so they can feel confident and prepared to launch a career in customer service.
Must be 18 years of age or have parental consent.
Must have access to a computer with reliable internet access.
Must be able to speak and understand English.
10
12
Industry-Recognized Certificate or Certification
Microsoft Office Specialist
Microsoft
In-person : No Online, E-learning, or Distance Learning : Yes Hybrid or Blended Program : No
43-4051.00 - Customer Service Representatives
43-4151.00 - Order Clerks
Not Available
No
21 Days
$2,950.00
No
Individual Training Accounts
No
Yes
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Click to View Participant Outcome Details
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Click to View WIOA Participant Characteristics
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Click to View WIOA Participant Barriers to Employment
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