SUMMARY The Sr. Program Manager will coordinate efforts with product teams, including, but not limited to, providing focus on increasing margins, meeting commitments, improving customer service, and enhancing the operational efficiency of the teams in order to support the selling function of the product lines. ESSENTIAL DUTIES AND RESPONSIBILITIES - Be the point of contact for the customer. Ensure that all program objectives meet or exceed contractual obligations. Communicate to Senior Management any problems and suggested solutions. Ensure that the Product Lines are developing adequate sales strategies and are identifying new sales targets. Coordinate and communicate with the sales force to secure sales. Ensure overall customer satisfaction Identify new opportunities Implement a major process improvement. Creates detailed schedules based on inputs from all departments to ensure adequate and appropriate resources are allocated to programs/projects to ensure the design is controlled, the business unit's goals for the successful completion of the program/project are achieved and the customer's needs are met. Leads Integrated Project Teams and facilitates the communication and interaction amongst the functional representatives. Facilitates technical and schedule conflict resolution both internally and with customers. Tracks program against its schedule, budget and against phase review objectives, reporting the status to supervisor on a regular basis and executive staff on an as-needed basis. Calls on various personnel and departments or customers, including Engineering, Operations, Quality, Contracts, Sales and Purchasing staff to assure excellent customer service. Directly responsible for reporting on the performance of the program/project and ensuring that the customer requirements are met. Requires significant consultation and interaction with customers.
Develops and implements recovery plans for off-schedule and unanticipated eventualities. Works with Operations, Sales and Engineering staffs to develop strategies to support product and customer service. Works with Operations, Service, Quality and Engineering staff to develop and implement effective service targets. Works on proposal teams to create schedules and requirements for the capture of new business. Analyses past projects to assist in implementing lessons learned and future systemic improvements. Creates, submits or reviews contractual documentation for government and OEM contract deliverables. Periodically reviews quality, cost and design issues with customers in accordance with established standards. Travel is required. All other duties as assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. CORE COMPETENCIES Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal and oral and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Leadership: demonstrated ability to lead people and get results through others.