Serve as initial point of contact for customer. Engage in proactive communication and work with Materials Manager, manufacturing and quality to address and resolve business issues in a timely manner. Provide timely and accurate information to both internal and external customer. Process all requests and ensure compliance to all company policies.
-Review all EDI and “Non EDI” daily to ensure shipping requirements and routing times meet customer requirements.
-Enter non-EDI releases into ERP system.
-Ensure accuracy of customer requirements and data in ERP system.
-Report any Request for Actions from Customer “Failures” to Manager as they become apparent.
-Provide documentation to Materials Manager for approval on premium freight both internal/external when required.
-Work with Material Manager to ensure schedule changes on all orders can be accommodated in schedule.
-Work with Material Handler to stage/process daily shipments.
-Create bill of ladings and dock audit sheets for daily shipments.
-Schedule Customer pick ups as required.
-Pull and scheduled “Weekly” SPO shipments.
-Assist Materials Manager with the coordination/facilitation of daily cycle counts of Inventory.
-Responsible for housekeeping in the shipping and material storage area.
-Responsible for tracking Customer Supplied Product (returnable dunnage).
-Attend daily production meetings.
-Ensure timely load and unload shipments - Verify All Loads (In Bound / Out Bound).
-Ensure incoming and finished material in proper storage locations.
-Report to Materials Manager any foreign or suspect material immediately.
-Ensure outside totes are wrapped prior to storing outside.
-Ensure housekeeping duties at end of shift - both inside and outside building.
-Other duties, which are not essential functions, as assigned.
-Provide back-up fork lift driving as necessary to fulfill production/customer demands.
-Interface as needed with internal and external customers and suppliers in professional manner in order to identify, clarify and resolve problems in support of organizational goals and objectives.
-Potential training to support production floor administration functions in the absence of the Manufacturing Supervisor.
Minimum of 3 to 5 years of customer service experience in manufacturing environment. Quality systems experience is required. Proven communication skills in a goal oriented environment. Must be computer literate and proficient with MS Office and Windows. Must have a working knowledge of ERP systems; Plex system preferred. Be able to follow directions and established procedures.
Job Type: Full-time
Salary: $16.00 to $19.00 /hour