Ottobock Orthopedic Services (OBOS) is looking for a Collections Representative/Service Center Administrator (SCA) at our Novi, MI office. This position is full-time at 40 hours per week with benefits. Time is split between job duties Collection Representative (95%) and Service Center Administration (5%).
Duties and Responsibilities:
Collections Representative Duties
Responsible for collecting on Aging Report and processing denials within 48 hours in order to meet current company goals.
Obtain any additional documentation required by insurance company.
Handle incoming phone calls from customers and resolve questions professionally and timely.
Respond to all incoming emails and voicemails timely.
Communicating payor pricing change, billing requirements and medical guidelines to Customer Service, Verification of Benefits, Contracts and Billing.
Assisting all customers regarding outstanding balance and then obtaining payment.
Assisting Collection Team in maintaining 100% collection goal established monthly.
Assist Collection Team in maintaining a suitable DSO.
Provide Signature Customer Service at all times.
Participate in training programs for continuing learning and development.
Obtain any additional documentation required by insurance company.
Meet all department productivity and quality standards.
Communicates issues, questions or concerns with Accounts Receivable Supervisor in a timely manner.
Provides Accounts Receivable Supervisor weekly status report on current tasks/projects via WebEx.
Adhere to HIPAA and PHI Regulations.
Ensures workload is complete and accurate by end of work shift daily, weekly, monthly.
Observes and communicates to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
Completes special projects as required.
Service Center Administrator Duties
Assist with accurate equipment inventory reporting and equipment tracking by verifying accuracy of packing slips and incoming products, ensuring that all products leaving the service center is appropriately transferred or reported on a DT or Commercial Register.
Assist or complete periodic accurate physical inventory counts.
Maintain the Service Center in accordance with all established standards required by Payers, Local and Federal Governments, Accrediting Agency, and Ottobock's Policies.
Audit the service center per accreditation requirements and company standards monthly and submit audit paperwork to the Compliance Specialist.
Correct deficiencies as they are identified.
Demonstrate professional demeanor at all times (includes dress code, use of company property, etc.).
Greet visitors and participate in the successful completion of regulatory and/or accreditation site visits/audits.
Other duties as assigned.
Required Skills/Abilities:
Collections experience in healthcare industry required.
Knowledge of or exposure to medical terminology.
Professional and positive telephone manner.
Excellent PC skills; typing of 45 wpm, excellent ten key skills.
Must be able to work independently; Experience working alone is preferred but not required. (Each SCA works in a single person office).
Track record of excellent attendance. Must be reliable.
Strong interpersonal skills; excellent verbal and written communication skills.
Positive attitude and Team player.
Successful track record of meeting/exceeding production goals.
Proficient using Microsoft Office Software.
Education and Experience:
High School Diploma or GED; college degree preferred.
Minimum 1-year experience medical billing and coding; Experience utilizing HCPCS billing codes.
Minimum 1-year experience contacting Insurance payors for payment.
Minimum 1-year experience filing appeals with insurance companies.
Minimum 1-year experience working with EOBs and adjustments.
Experience managing administrative tasks (ie. data entry, review of medical records, etc.).
SAP experience is preferred.
Ottobock Healthcare is an Equal Opportunity Employer
EOE/Individuals with Disabilities/Veteran Status