Renewal by Andersen (RbA) is seeking a high performing Field Service Technician to support the northern area of our Grand Rapids market.
Purpose: Provide superior field support on previously installed RbA products (replacement windows & doors).
SERVICE RESPONSIBILITIES:
- Service and repair previously installed RbA products; analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
- Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
- Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.
TECHNICAL MEASURE RESPONSIBILITIES:
- Accurately measure dimensions and determine installation processes for windows and doors
- Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications
- Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
- Provide accurate measurements and documentation of job-related circumstances in a timely fashion
COMMON RESPONSIBILITIES:
- Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
Qualifications
- High school diploma.
- 2 to 3 years experience with window installation preferred
- Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
- Demonstrated interpersonal communication skills; strong listening & empathy skills
- Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
- Diagnostic skills: assessment, problem solving and decision making
- Organizational skills for managing work schedules, job priorities, and stock levels.
- Basic math skills; legible writing.
- Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules
