This is an internal job announcement. Current permanent Aleda E. Lutz employees, current permanent VA employees from another facility, and current permanent employees from another Federal Agency MUST apply under this announcement. An external announcement will open with the announcement number CBBV-10392052-19-RLH. Veterans Preference is not used on internal announcements. If you wish to apply using your Veterans Preference, you may also apply under the external announcement as well.
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The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator for Community Care and is a foundational role within an interdisciplinary coordinated care delivery model. The MSA works collaboratively with the Utilization Management staff, along with other members of an expanded health care team including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Incumbent will have important interfaces and collaborations that also occur with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treating facilities, and community based programs. Duties include but are not limited to:
- Thorough knowledge of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Process for managing Patients When Patient Demand Exceeds Current Clinic Capacity, Priority Scheduling for Outpatient Medical Services and Inpatient Hospital Care for Service Connected Veterans and Priority for Outpatient Medical Services and Inpatient Hospital Care. Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures.
- Thorough knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Community Care programs. The incumbent must demonstrate that they have performed duties related to these programs.
- Advanced skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given.
- This position provides medical administrative support to all outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations relating to the scheduling of Community Care.
- He/she must have knowledge of quality assurance/performance improvement principles and is responsible for assuring these administrative functions are carried out in the performance of their duties.
Work schedule: 8:00 AM to 4:30 PM (Monday through Friday) Compressed/Flexible Schedule: Not available Telework: Available Virtual: This not a virtual position. Functional Statement Title:AMSA, Community Care, GS-0679-06 Relocation/Recruitment Incentives: Not Authorized
0679 Medical Support Assistance
Conditions of Employment
**Must be proficient in written and spoken English Subject to a background/security investigation You may be required to serve a probationary period Selective Service Registration is required for males born after 12/31/1959 Designated and/or random drug testing may be required You must be a U.S. Citizen to apply for this job
Physical Requirements:** The work is primarily sedentary. The employee sits comfortable to do the work. However, there may be some walking, standing, or carrying of light items such as manuals or files. The work does not require special physical demands.
Selected applicants may be required to complete an online onboarding process.
Basic Requirements: * United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA * Experience and Education: * * Experience.Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or * *Education. One year above high school; or * Experience/Education Combination.Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. * English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met.
You may qualify based on your experience or education as described below:
Experience: One year of experience equivalent to the GS-5 level. Specialized experience includes: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Additionally, you will be rated on Knowledge, Skills, and Abilities (KSA's) based on your application for this position. The KSA's for this position can be found at the link below: Please make sure that each is addressed in detail in the body of your resume.
- Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
- Advanced knowledge of the technical health care process as it relates to access to care.
- Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Reference:VA Regulations, specifically VA Handbook 5005, Part II Appendix G45, Medical Support Assistant Qualification Standard.
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-6 to GS-6.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, scho