Seeking a Customer Contact Specialist for a full-time position. The position is in the 2nd shift at an automotive components manufacturing plant.
Job Duties and Responsibilities:
* Act as the liaison between the Company and the Customer.
* Ensure accurate and timely delivery of products to the customer.
* Must thoroughly understand the customer requirements and ship schedules.
* Maintain data integrity with respect to the billing process.
* Communicate ALL material shortages to the customers and Company Plant Schedulers.
* Set up expedited shipments when necessary.
* Resolve any Cum errors and quantity discrepancies.
* Work with other Customer Contact Specialists, Company Plant Schedulers, Shipping Clerks and the planning group.
* Interact directly with outside truck drivers.
* Must be able to work flexible hours, work daily overtime as required and work weekends as required.
Initital Duration: 12 months
Primary Skills Required
* Must have excellent written and oral communication skills as well as a pleasant attitude and speaking voice. * Must be very detail-oriented and have the ability to multitask.
* Must have strong organizational skills and good time management skills.
* Knowledge of QAD/Transportation Management Systems, knowledge of logistics, knowledge of basic manufacturing processes or previous operations or logistics experience desired.
Education Required
* High school graduate with training such as that acquired in the first year of college, technical or business school. Bachelor's Degree preferred.
Work Experience Required
* 1 to 3 years of relevant experience.
* Experience in logistics or customer interactions preferred.
Key Words: Manufacturing Support Assistant, Plant Support, Customer Support Assistant, Logistics Coordinator, Logistics Specialist
