Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Target Openings
20
Job Description Summary
Under moderate supervision, provides technical underwriting and general business support for assigned agencies via phone and email. The Underwriter is responsible for decisions impacting $10 million of premium over 8,000 phone calls, emails, and transactions per year. On referred policies (quotes, new business, changes, inspections, or renewals) applies risk development & analysis to determine accept or decline underwriting decisions. Properly & efficiently executes decisions. Communicates and explains decisions to agents and customers. Ensures turnaround time (TAT) goals and underwriting legal dates are met. This position does not manage others.
Travelers offers a hybrid work location model that is designed to support flexibility.
Primary Job Duties & Responsibilities
Job Components (may include but are not limited to):
Front line communicators/stewards of TRV UW philosophy.
Responsible for underwriting duties for assigned agencies within a delegated letter of underwriting authority. Recommends risks above their letter of authority.
Typically these individuals hold Level I or Level II authority levels. Level 1 authority gained after completed training and receiving 85% quality on review of 40 consecutive files.
Completes assigned workload within quality, productivity and customer experience standards as established by the business centers.
Serves as key contact for assigned agents to help support and address critical needs with underwriting.
Along with SE, serves as "gateway" to Travelers for agency needs.
Focal point for resolving issues for agents - underwriting & service related.
Emphasize professional relationship building with assigned agents.
Keeps up to date on regulatory changes, bulletins and other ongoing training.
Business travel as needed; planned agenda and pre-visit solutions for delivery on arrival; travel with Sales Executive when possible.
Minimum Qualifications
Education, Work Experience, & Knowledge
College degree preferred.
1+ year of Property Casual Insurance experience preferred.
Basic knowledge and ability to explain Travelers UW philosophy.
Basic understanding of regulatory and compliance laws.
Licensing or Certificates
- Incumbents are required to obtain all required authority (quote, issue Underwriting level) within 2 months of transitioning to the floor. Failure to meet the necessary requirements may result in termination of incumbents' employment.
Job Specific Technical Skills & Competencies
Basic critical thinking & analysis skills to aide underwriting decision making.
Basic verbal & written communication skills to explain what is needed or decisions and why
Basic inquisitive skills- ability to draw out information
via observation: investigative skills in a positive way
Basic Agency/customer experience skills
Basic teamwork/Rapport building skills
Basic agility to learn and navigate multiple systems
Basic ability to read & interpret third party reports
Basic ability to read & interpret underwriting manuals & guidelines, with guidance from others on more complex guidelines.
Basic organizational and time management skills
Environmental / Work Schedules / Other
Operates standard office equipment (Frequently).
Sitting (can stand at will) (Frequently).
Use of Keyboards, Sporadic 10-Key (Frequently).
Travel Requirements: Travel Occasionally
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .