The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.
The Front Desk Supervisor will:
Communicate effectively both verbally and in writing to provide clear direction to staff.
Monitor lobby traffic and make staffing adjustments accordingly.
Greet guests immediately with a friendly and sincere welcome.
Serve as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
of Openings: 1
Opening ID: 2021-11775
External Company URL: https://careers-phg.icims.com
Street: 633 N Canal Rd