Mortgage Warehouse Business Support Specialist, First Level Officer The Mortgage Warehouse Business Support Specialist is responsible for providing mortgage warehouse process and systems support to our mortgage banking clients and customers. This position is also responsible for handling and auditing the day-to-day activities required within Mortgage Warehouse Service which includes the post-approval activities necessary for the streamlined administration and monitoring of mortgage warehouse lines of credit. Position Responsibilities: * The Business Support Specialist will assist customers, Mortgage Warehouse Operations and the Mortgage Banking Finance Team with process and system training to new and existing customers. * Serves as a technology liaison for escalation or resolution of system related issues reported on mortgage warehouse lines of credit for the benefit of Mortgage banking lenders, Credit, and external customers. * Supports projects, audits, and system changes. * Ensures compliance with established service objectives in accordance with procedures, corporate policies, legal guidelines, credit, and lending policies, and applicable Federal and State Laws. * Maintains knowledge of regulatory requirements and mortgage industry requirements to effectively serve as Subject Matter Expert (SME) for Mortgage Warehouse processes. * Use knowledge of mortgage lending principals and the end-to-end loan process to review, analyze and ensure authenticity of execution, completeness of information and verification that the documentation conforms to applicable credit approvals, policies, and procedures. * Reviews legal agreements, and collateral documentation for new or existing customers to ensure system user and set up is in adherence to policy requirements. * Support Mortgage Warehouse Services audits/exams by providing requested information per agreed upon timeframes and ensure all requested responses for all exceptions or issues completed within the requested time frame. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled