RTV, Inc is looking for a Full-Time candidate that will provide technical support and training to our photographer base and small business owners that use our virtual tour hosting platform. Basic assistance and support will also be given to our national accounts. The ideal candidate will have strong technical abilities and should be comfortable communicating over the phone, via instant message, and of course via email. Candidate must have the ability to creatively and quickly solve problems and have a firm grasp on technology. Applicant must be proficient and comfortable enough with computers to help customers experiencing computer issues too. Having great communication and organization skills as well as patience with customers over the phone is a must. Although we have a fun and casual environment, our office is fast-paced and hard-working. Applicants will be expected to keep up with deadlines and side projects as they arise.
Key responsibilities and accountabilities:
- Provide phone, email, and chat support as well as client training and client setups
- Host training webinars on a regular basis
- Engage in video production, photo stitching, image editing
- Communicate with Engineering, Sales, Tour Track, and Accounting departments to help resolve technical issues within the company and company systems
- Study and become proficient with the Intercom Chat Bot System
- Attend ongoing training sessions, webinars, and annual RTV conventions to ensure continued development and relevant knowledge within the industry
- Perform extensive bug testing on current and beta systems
- Report bugs via video screen captures or well-documented email
- Assist in new hire trainings to ensure proficiency on all RTV systems
- Maintain and help promote a relaxed and calm atmosphere throughout the work environment
- Write clear and concise instructions, manuals, e-mail templates, or guidebooks relevant to the inter-working's of the company systems
- Take on additional company projects and tasks as directed by supervisor
Additional responsibilities or change in job description may occur within RTV as employee develops and shows aptitude towards certain business areas or job skills
This position pays from $15.00/hr and comes with Dental insurance, Health insurance, Life insurance, Paid time off, and Vision insurance.
