Scope of Position

• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving.
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously.

Essential Functions

• Assist in the preparation of project reports as needed (placement, retention, etc.)
• Accurately complete required documentation for program eligibility and enrollment
• Provide consistent and comprehensive case management and follow-up
• Provide individualized assessment of work and provide referrals to appropriate community service or social service agencies when needed
• Maintain organized database of clients and keep detailed documentation of all contacts with clients
• Coordinate participant retention services and accommodate participant work schedules.
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Share information with appropriate staff and/or funding agencies. Maintain participant files as specified by contractor
• Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment.  This includes:  assessment, individualized attention and coordination.
• Ensure participants follow through with planned activities as outlined in contract with funding agency
• Help to ensure that positive outcomes and goals are met as required by contract
• Comply with local, State and Federal requirements pertaining to program operations

Education and Experience Requirements

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• College Degree or equivalent experience preferred
• Customer service experience required
• A working knowledge of MS Office