Client Systems Administrator
Category: Salaried Staff
Job Location: 1701 E. Front Street,
Traverse City, MI
Tracking Code: 1409-443
Position Type: Full-Time/Regular
Description
Northwestern Michigan College
General Information
Job Title: Client Systems Administrator
Department: Systems and LAN Management
Effective Date: 10/01/2021
FLSA Status: Exempt
Supervisor: Director of Systems and LAN Management
Salary: $51,116 (Grade 13 on the https://www.nmc.edu/departments/human-resources/salaries-benefits/files/staff-salary-schedule.pdf
Anticipated Start Date: November 1, 2021
Benefits:
Excellent benefits package, including medical, dental, paid sick leave, and tuition benefits. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources. This position is eligible for relocation pay. https://www.nmc.edu/departments/human-resources/salaries-benefits/files/flexible-benefits-plan.pdf
Position Summary
The position provides creation, administration and deployment in the areas of computer software, networking and hardware. Task areas include the NMC networking technologies as it relates to desktop computing and application software, as well as installing, administering and configuring software/hardware components, scriptwriting, desktop operating systems and other technology systems, including virtual platforms. This position requires advanced customer service skills, task management and effective leadership skills.
Extensive knowledge and experience in Active Directory, Microsoft Deployment Tools, Windows System Updating Service, VMware Horizon View, vSphere and other enterprise-level systems is required. The ability to analyze, research and facilitate solutions on a daily basis is essential. This position performs independently at each primary location, but also collaboratively with the SLM team members and administrators, to maintain the technical stability and integrity of the NMC network.
Qualifications
Required:
• Associate's degree
• Between 2 and 5 years experience
• Extensive knowledge and work experience with networking connectivity and hardware in a business network environment
• Extensive knowledge and work experience with computer hardware and peripherals, their diagnostics and repair in a business network environment
• Extensive knowledge and work experience with Microsoft Windows desktop operating system used in a business network environment.
• Valid driver's license or the ability to obtain by start date.
Preferred:
• Bachelor's degree in related field
• Experience with Linux operating systems in a business network environment
• Experience with Microsoft Windows server operating systems in a business network environment.
• Comptia A+ Certification
• Comptia Network + Certification
Essential Responsibilities
(Critical) Installs, maintains, diagnoses, and resolves hardware, and software, and other network and system problems for classrooms, labs, faculty and staff offices, including software licensed for network and/or single machine use. The ability to create and maintain license servers, and a general understanding of license management (Adobe Creative Cloud, Solidworks and Microsoft licensing is preferred).
(Critical) Provide general and advanced technical assistance and support for faculty, staff, and students via phone, remote, and inperson diagnostic troubleshooting of software and hardware problems. A clear, logical, and systematic approach to problem solving, and critical thinking skills, are essential to the diagnostic troubleshooting process.
(Critical) Initiates service calls to systems vendors to resolve hardware and software issues and coordinates with vendors to provide support in complex software. Work with vendors to determine pricing, scope and ability.
(Critical) Monitors aspects of NMC's Technology Help Desk ticketing system and provides phone, remote, and inperson technical support.
(Critical) Plans and implements new hardware and software technologies by researching, testing, and evaluation of new products. Works with SLM staff, users, and management to establish requirements for new systems and/or modifications to existing systems. Evaluation of pricing, scope, management, along with benefit, service and usability of new implementations must be assessed.
(Critical) Create and maintain complete documentation of all systems and procedures required to operate the computing structure at NMC.
(Critical) Stays abreast of technological advancements and trends in the field of networking and technology by attending outside training classes, seminars, and trade shows.
(Critical) Design, create and test new technology for system standards in cooperation with the Systems and LAN Management team. Investigates and analyzes new technology to determine what best suits the needs (both present and future) of the organization.
(Critical) Provide system administration and support for mitigating/solving issues related to cybersecurity, email and printer issues. This also includes the creation of documentation and research of new techniques as they emerge. Knowledge in the enterprise aspects of Microsoft Endpoint (SCCM), Microsoft Print Management tools and the Google Suite is critical.
(Critical) Monitor and evaluate information using enterprise systems to ensure security and reliability of systems and services. Monitor Secunia (Patch Management) for patching of systems and resolve issues. Monitor vShpere Client for VDI (Virtual Desktop Infrastructure) for storage space remaining on DataStores and task errors. Monitor and resolve issues with TrendMicro Deep Security virus and malware protection for NMC and TCAPS VDI (Virtual Desktop Infrastructure). Monitor VMware Horizon View Administrator for Problem vCenter VMs (Virtual Machines), utilize appropriate systems (Unidesk/vShpere) to correct issues.
Foundational Competencies
ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned.
COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.
COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment
to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.
CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISKTAKING Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.
AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty.
To apply, visit https://apptrkr.com/2537061
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