POSITION SUMMARY
Under the direction of the Versiti Supervisor Transportation, responsible for the daily operations of the Transportation department by organizing, prioritizing, and dispatching deliveries across departments, to enhance services in an efficient and effective manner. Leads a cohesive team to complete deliveries in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards.
DUTIES AND RESPONSIBILITIES
Adheres to Versiti safety policies as outlined in the department manual and employee handbook
Ensures the safety, purity, potency and efficacy of products by following Versiti procedures in handling of all blood and blood products
Assists in resolving and investigating deviations and helps prepare corrective actions
Trains team on defensive driving techniques, vehicle driving and safety training course (online or in person), and transportation processes
Executes Versiti customer service strategies designed to meet and/or exceed customer requirements
Reviews policies and procedures to continuously improve transportation services
Ability to lead or participate in functional or cross-functional project work
Ensures work systems and processes are effective, efficient and maximize productivity
Ensures accurate reporting of on time deliveries and quality related metrics
Organizes non-scheduled STAT deliveries and special requests and monitors for required timeliness and accuracy
Leads and assists team to follow Versiti policies and procedures for internal blood product hospital deliveries and returns, donor center pick-ups, equipment, interoffice mail, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, Donor Testing Lab tube deliveries
Facilitates and prioritizes work flow and covers gaps in transportation
Handles day to day transportation questions put forth by Versiti staff across all departments
Assists in staff scheduling and determining shift hours for open positions
Works directly with Fleet Coordinator on any fleet maintenance needs and general vehicle upkeep
Works weekend, holiday rotations and on-call, as needed
Maintains an expert knowledge of all routes and customers and serves as a backup as needed
Performs other duties as assigned
QUALIFICATIONS
Education
Associate's degree in related field such as biological science, supply chain management, business or equivalent experience is desired
Experience
2-4 years' experience as a route driver preferred
2-4 years' experience in dispatching preferred
2-4 years' experience in leading cohesive teams preferred
Continuous improvement experience desired
Skills and Knowledge
Valid driver's license
Must pass Motor Vehicle Record (MVR) check
Demonstrated knowledge of current Good Manufacturing Practices (cGMPs), Food and Drug Administration (FDA), and a desire to learn and apply American Association of Blood Banks (AABB) regulations
Outstanding customer service skills
Ability to proactively identify and improve on customer complaints and issues
Result and action oriented with a sense of urgency and ability to excel in stressful situations
Process oriented mindset focused on continuous improvement
Excellent written and oral communication skills, strong interpersonal skills
Ability and motivation to cross train in Hospital Services
Proactively solves problems and utilizes good decision making to affect change
Ability to lead a cohesive team approach by promoting the importance of working within and across departments without direct reporting oversite
Ability to read, interpret, and train others to Standing Operating Procedures, operating and maintenance instructions, and other manuals
Accountable for delivery of own work, and others, based on key performance indicators
Ability to work cooperatively as well as independently, without direct supervision
Ability to communicate with higher level management and escalate when appropriate
Tools and Technology
General office equipment (computer, printer, fax, copy machine)
Computer (desk top, lap top, tablet)
Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Software systems (Blood Establishment Computer Systems, Title 21, Dispatch Software)
Versiti vehicles
Hand-held tablet/mobile device
The hiring process will consist of a phone and in-person interview, background checks and drug test screening. Please apply if you are willing to participate in this process.
Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The description of this position reflects the current assignment of essential functions and is not meant to be all-inclusive or in any way construed as an employment contract. Duties and responsibilities may be assigned or reassigned to this position at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons solely at management's discretion
We embrace and encourage diversity in our workforce.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We participate in eVerify.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
We are a tobacco/smoke-free workplace.