ob Type: Full-Time
Who We Are
For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and
compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health
Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active
partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical
care, dental care, behavioral health care, and health support services across three locations in West Michigan,
with rapidly growing plans to expand to new locations and services to meet the needs of the community.
If you believe that health care is a basic human right and desire to be part of a team committed to helping,
healing, and serving all people, Catherine’s is excited to announce to the following opportunity.
The Opportunity
Catherine’s is actively seeking a Front Office Medical Receptionist to serve as the first point of contact for
patients at our Creston location. Catherine’s mission of providing high quality, affordable and compassionate
health care starts the moment that a patient walks in the door or picks up the phone. The receptionist will
have the opportunity to work with the amazing front office team to ensure that all members of the
community needing health care can meet with a provider as soon as necessary.
Job Summary
The Front Office Receptionist will work with a lively team to ensure an efficient and positive experience for
patients. Responsibilities will include greeting patients, patient registration, answering phones, scheduling
appointments, patient check out, insurance verification and records processing. The front office team
upholds Catherine’s values by building relationships based on integrity and honesty, serving the community
with a commitment to excellence, treating patients and visitors with respect and dignity, and enhancing
professional skills to foster stewardship.
Primary Location: Catherine’s Health Center Creston (1211 Lafayette Ave NE, Grand Rapids, MI) and
Catherine’s Health Center at Streams of Hope (280 60th St SE #200, Grand Rapids, MI) - open to discussion
Position Supervisor : Practice Manager
Pay: From $14/hour
Description of Duties/Responsibilities
? Greet and direct patients in a friendly and respectful manner
? Register new patients, access patient files, and schedule appointments with several providers
? Answer and transfer phones on a multi-line phone system
? Contact patients via phone and make follow-up calls as necessary
? Process patient check-ins and check-outs
? Verify insurance and other patient information
? Handle patient information with confidentiality
Minimum Position Qualifications
? 1 year experience in medical office (required)
Job Description Page | 2 Dental Biller & Coder
? 1 year experience as medical receptionist (preferred)
Skills, Knowledge, and Experience Requirements
? Commitment to Catherine’s mission of providing access to high quality, affordable, and
compassionate healthcare
? Patient-Centered/Customer Focused
? Excellent verbal and written communication
? Proficiency with standard desktop computer system, multi-line phones, and keyboard entry
? Experience with electronic health record (such as Athena or EPIC)
? Ability to multi-task in a setting with frequent interruptions
? Must have good knowledge and understanding of insurance verification
? Must be able to communicate with patients and insurance companies
? Ability to problem-solve, take direction, and work with a team
? Available Monday through Friday 40 hours per week. Some early morning and/or evening
availability.
? Proficiency in Microsoft Office Suite programs
? Good organizational skills
? Uphold Catherine’s values of social justice, service, dignity, and stewardship
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well.
We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team
members.
We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored
retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.
Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment
opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or
local laws.
